Comments on: Customer Service from Best Buy http://mattdanner.net/customer-service-from-best-buy/ Mon, 06 Feb 2012 23:17:21 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Daniel http://mattdanner.net/customer-service-from-best-buy/comment-page-1/#comment-649 Daniel Thu, 15 Oct 2009 03:39:55 +0000 http://mattdanner.net/?p=1127#comment-649 I saw this via the Twelpforce feed. It's funny, bad customer service blogs run rampant, and there are usually arguments to be made from either position. Good customer service is almost always simple, straightforward, and the logical thing to do. I'm glad you had a refreshing visit with an employee well-trained in the art of common sense, and less concerned about the letter of the policy than the spirit of customer satisfaction. What store is this? An city and street is sufficient, I'd like to make sure that the employee knows that his work didn't go unappreciated. Have a great evening, and I hope the new headphones are working well. :) Daniel Tharp Digital Life Specialist Best Buy 817, Paducah, Kentucky Twelpforce: @BestBuyPaducah I saw this via the Twelpforce feed. It’s funny, bad customer service blogs run rampant, and there are usually arguments to be made from either position. Good customer service is almost always simple, straightforward, and the logical thing to do. I’m glad you had a refreshing visit with an employee well-trained in the art of common sense, and less concerned about the letter of the policy than the spirit of customer satisfaction.

What store is this? An city and street is sufficient, I’d like to make sure that the employee knows that his work didn’t go unappreciated.

Have a great evening, and I hope the new headphones are working well. :)

Daniel Tharp
Digital Life Specialist
Best Buy 817, Paducah, Kentucky
Twelpforce: @BestBuyPaducah

]]> By: Danny G Smith http://mattdanner.net/customer-service-from-best-buy/comment-page-1/#comment-648 Danny G Smith Thu, 15 Oct 2009 02:58:39 +0000 http://mattdanner.net/?p=1127#comment-648 Wow, I have gotten to where a hate going to the big box stores just because of what you dreaded. I am glad it ended happily. Wow, I have gotten to where a hate going to the big box stores just because of what you dreaded. I am glad it ended happily.

]]> By: Matt http://mattdanner.net/customer-service-from-best-buy/comment-page-1/#comment-647 Matt Thu, 15 Oct 2009 02:06:14 +0000 http://mattdanner.net/?p=1127#comment-647 You know, to be honest, I was expecting it to be Hell. I guess that is why I thought I should share a good story from Best Buy. As always, thanks for the comment Mr. Ulrich You know, to be honest, I was expecting it to be Hell. I guess that is why I thought I should share a good story from Best Buy.

As always, thanks for the comment Mr. Ulrich

]]> By: Bradford Ulrich http://mattdanner.net/customer-service-from-best-buy/comment-page-1/#comment-646 Bradford Ulrich Thu, 15 Oct 2009 01:59:41 +0000 http://mattdanner.net/?p=1127#comment-646 I came into this post after the headline, expecting another Best Buy horror story like I see on Gizmodo every day. Thank you Matt, and especially Dave, for temporarily restoring my faith in Best Buy...until Christmas, when I will inevitably need something there that I won't be able to find. Or something like that. I came into this post after the headline, expecting another Best Buy horror story like I see on Gizmodo every day. Thank you Matt, and especially Dave, for temporarily restoring my faith in Best Buy…until Christmas, when I will inevitably need something there that I won’t be able to find. Or something like that.

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