Here is the story:
I, like the brilliant guy that I am, dropped my iPhone headphones on the ground and rolled over one of the earbuds with my rolly-chair. This happened a few weeks ago, but I decided last week I wanted to replace them before I went to Atlanta. So the night before my flight, I went to Best Buy and bought myself a set of $40 Apple headphones for the iPhone. I get home and open the box, and out falls a GROSS pair of USED IPOD headphones. I checked the box again, and not only did it not say iPod, it didn’t say used either. According to the box, I should have received a NEW pair of IPHONE headphones. You can imagine my frustration.I really wish I had taken a picture of how gross this headset was. Seriously… dingy. Jump forward to tonight. I pack the headset up and head for Best Buy, receipt in hand. To be honest, I thought I was going to have to rip someone apart. What I got when I arrived at the store was a pleasant surprise.
I walked up to the Customer Service desk, and the guy asked what the problem was. I calmly began telling him the story, and as soon as I removed the headphones from the box, he stopped me and said, “Gross.” He proceeded to go and get me a brand new set of the NEW iPhone headphones (the ones with the volume controller built into the headphones) and said he wouldn’t even charge me the difference. He said it was the least he could do after they sold me that disgusting set before.
I was shocked. It was really incredible customer service. I actually got more than I wanted when I walked through the doors. I guess I am just writing all of this because I appreciate good customer service. I try to do my best to be like the guy tonight, and make fans. Some customers make it very hard, and it is impossible to make a fan out of everyone. But this guy saw the opportunity, and he jumped on it. It worked too. I am a fan. And now I am blogging about it to spread the word.
Nice going Dave. (I think that was his name)